Shopping:

1. WHAT IS SNKRSTOCKX?

SNKRSTOCKX is the global e-commerce platform for sneakers and apparel. We have the widest selections and authenticity is guaranteed.

Founded in 2008 by a crew of enthusiasts aiming to make sneakers more accessible to all consumers, SNKRSTOCKX is a reminder that there's a pair for everyone, regardless of brand, price, style, size, and function.

Now established as one of the most trusted and seamless e-commerce marketplaces for sneakers and expanding into apparel and accessories, the platform offers over 400,000 unique styles online and ships worldwide.

2. HOW DO I KNOW IF THE ITEMS ARE AUTHENTIC?

All SNKRSTOCKX merchandise are authentic, guaranteed.

3. ARE YOUR ITEMS NEW?

SNKRSTOCKX only sells authentic items in an unworn and in pristine condition. 

4. DO I NEED TO PAY ANY CUSTOMS FEES OR IMPORT DUTIES?

No, these are paid for by us.

5.HOW DO I TRACK MY ORDER?

Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes. Also once the order is shipped, you will receive an email with the tracking details so you know when to expect the delivery.

 

You can trace your parcel by visiting the courier's online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.

Please contact our customer service team if you have any problem tracking your order.

6.WILL I BE ABLE TO EXCHANGE MY PURCHASE FOR ANOTHER SIZE?

Yes, size exchange is available under the condition that the item(s) is unused and still have the tags attached.

A request for exchange can be made within 7 days of the delivery date. Please state the exchange reason and your desired size when contacting our customer service team.

Please be mindful that the buyer is responsible for all shipping fees (return & reship) plus the price difference for the size change and the return address will be provided after the exchange is confirmed by our team.

Once the exchange request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.

**Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.

7.CAN I GET A GIFT RECEIPT OF MY ORDER?

Gift purchase or gift receipts are currently not supported on our site.  

8.CAN I AMEND OR CANCEL MY ORDER?

Yes, but need to contact our account team within 24 hours.

9.WHAT IF THE PRODUCT I RECEIVED ARE DEFECT OR NOT THE PRODUCT I ORDERED?

We're sorry to hear that the item did not meet your expectation. Please contact our customer service team so we can look into further details for you.  

Shipping & Returns:

1. WHERE DO YOU SHIP TO AND HOW MUCH WILL IT COST?

We ship worldwide.

2. WHY IS MY ORDER SHIPPING FROM CHINA OR HONG KONG?

We have facilities around the globe and each one has been set up to comply with SNKRSTOCKX’s standards. All items go through our quality control process and are subject to our Assurance of Authenticity . 

3. HOW DO I TRACK MY ORDER?

Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes. 

 

Once the order is shipped, you will receive an email with the tracking details so you know when to expect delivery.

 

You can trace your parcel by visiting the courier's online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.

Please contact our customer service team if you have any problem tracking your order.

4. WHY HASN'T MY ORDER SHIPPED OUT?

Every item at SNKRSTOCKX goes through a rigorous authentication process by our expert team. Tracking number are usually provided with 7 business days, varies on arrangement of an order.

5. CAN I CANCEL MY ORDER?

You have the option to cancel the order given that the order has not yet been shipped out (tracking number not yet updated).

Please contact us for the cancellation request.

6.CAN I CHANGE MY SHIPPING ADDRESS AFTER AN ORDER IS PLACED?

Once the order has been placed, we are not able to modify your shipping address.

However, if you believe that there has been a typo or missing information in the shipping address, please contact us and we will be happy to assist.

7.WHY MY ORDER IS SHIPPING FROM JAPAN?

Please note that we have facilities around the globe and the item must go through our quality control process at the facility. Therefore each order must be fulfilled with our SNKRSTOCKX standard before being dispatched.

8.HOW DO I RETURN MY PURCHASE?

If you are not satisfied with the good(s) you have received, you have the option to return the goods to us under the following return policy.

- Returns request will only be accepted within 7 days of the delivery date.

- There will be a return handling fee which is 15% of the total transaction payment.

- The buyer will be responsible for all the shipping fee involved (original shipping fee and return postage are non-refundable).

- The goods being returned must be unused and in their original condition with the tags attached.

- Refund will be issued back to original payment method only.

Please contact us before returning us any product(s).

Once the return request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.

** Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.

9.DO YOU OFFER GIFT RETURNS?

At the moment, we're unable to offer an exchange or refund to the gift recipient.

 

To return your purchase, we'd need the holder of the original payment method to get in touch with us so we can assist further.

Payment:

1.PAYMENT METHOD

We partner with Stripe to accept credit card payments worldwide.

Note:Get in touch with our customer service team and get a $30 discount when paying via PayPal.